Contact CookFile® Support

We value your input and are dedicated to providing the best possible experience. Whether you have questions, feedback, or need technical assistance with our free, private online file converter, our team is ready to help.

Get in Touch

Have questions about CookFile or need assistance? Fill out the form below to contact our team at info@cookfile.com.

How Can We Assist You?

To help us direct your question to the right specialist and provide you with the most efficient support, please select the category that best describes your needs.

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General Questions

Have a question about CookFile's features, how to use it, or general questions about our service? This is the place to start.

Email Info
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Privacy Concerns

Questions about our client-side conversion process, data handling, or privacy policy? We prioritize your data security.

View Privacy Policy
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Feature Requests & Feedback

Have an idea for a new format, a suggestion for improvement, or general feedback about your experience? We'd love to hear it.

Send Feedback
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Legal & Licensing

Questions regarding our Terms of Service, License agreements, or any other legal documentation? Find answers here.

Review Legal Docs

Frequently Asked Questions

Before contacting us, you might find an immediate answer to your question in our comprehensive FAQ section. We cover common questions about CookFile's functionality, privacy, and more.

Is CookFile truly free to use for all conversions? +

Yes, CookFile is and always will be 100% free for all users. There are no hidden fees, premium subscriptions, or limits on the number or size of conversions you can perform. We believe powerful and private file conversion should be accessible to everyone.

How does client-side conversion work, and how does it ensure my privacy? +

Client-side conversion means all processing happens directly within your web browser. When you select a file on CookFile, it's never uploaded to our servers. Instead, your browser performs the conversion using its own resources. This ensures maximum data privacy and security, as your files never leave your device, eliminating any risk of interception or storage on external servers.

What if I encounter an error or a file doesn't convert correctly? +

While CookFile aims for perfect conversions, complex or corrupted files can sometimes present challenges. If you encounter an error or unexpected output, please try the conversion again. If the issue persists, use our Technical Support contact option and provide as many details as possible (original file type, desired output type, any error messages, and a description of the issue). This helps our team diagnose and resolve the problem efficiently.

Can I use CookFile on my mobile device (iOS/Android)? +

Absolutely! CookFile is designed with full responsiveness and cross-device compatibility in mind. You can access and use our file converter seamlessly on your iPhone, iPad, Android phone, or tablet. The client-side conversion works just as effectively on mobile browsers, making it a powerful tool on the go, without needing to download any apps.

Are there any limitations on file size or number of conversions? +

CookFile imposes no artificial limits on file size or the number of conversions. However, since all processing occurs on your device, very large files might require more time or system resources from your browser/device. For extremely large files, ensure you have sufficient RAM and processing power for a smooth experience.

How can I suggest new file formats or features for CookFile? +

We love hearing your ideas! Your feedback helps us grow and improve. Please use the "Feature Requests & Feedback" option in our contact form or email us directly at info@cookfile.com. We are constantly evaluating new formats and functionalities to add to CookFile's capabilities, staying ahead of evolving digital needs.

What is the typical response time for support questions? +

We strive to respond to all questions as quickly as possible. Our typical response time for support and general questions is within 24-48 business hours. For complex technical issues or partnership requests, it might take a bit longer, but we will always acknowledge your message promptly.

Your Privacy, Our Priority. Your Conversion, Our Expertise.

At CookFile, we's not just building a file converter; we's building a trustworthy bridge for your digital content. Our commitment to client-side processing means your data remains yours, always. This philosophy underpins every aspect of our service, from the most common JPG to PNG conversion to complex PDF to DOCX transformations and MP4 to MP3 extractions. We constantly strive for excellence in file format compatibility, speed, and user experience. Your feedback helps us push the boundaries of what's possible in free, private online file conversion.

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File Converter

Convert files instantly in your browser with our main tool.

Supported Formats

Explore 100+ formats like PNG, MP4, and CSV.

About Us

Learn about CookFile’s mission and privacy-first approach.

Contact

Get in touch for support or collaboration.

License

View our proprietary license terms and conditions.

Terms

Review our terms of service for using CookFile.